Support

Questions? We have
all the answers.

Everything you need to know — from placing your first order to receiving it at your door, wherever in the world that may be.

Yes — barring a handful of locations our logistics partners do not serve, we ship anywhere in India and to 25+ countries worldwide, including the USA, UK, Canada, and Australia. View the full shipping policy →

Orders are typically dispatched within 6–10 business days from the date of placing your order, depending on customisation requirements. Domestic delivery then takes approximately 5–6 additional working days depending on your location.

International orders typically arrive in 8–10 working days after dispatch, depending on the destination country and any customs processing time. We recommend placing your order at least 3–4 weeks before your ceremony date to allow comfortable time for any delays.

Shipping charges are calculated on the basis of the volumetric weight of your parcel — which accounts for the package dimensions as well as the actual weight. The exact shipping charge will be shown to you at checkout before you confirm payment.

Please note that shipping charges are non-refundable.

Once your order has been dispatched from our studio, you will receive a tracking number via email. For customised orders, we also share tracking details over WhatsApp. If you have not received tracking details within the expected dispatch window, please write to us at orders@pataaree.com.

We use high-quality corrugated shipping boxes, bubble wrap, and thermocol to protect every handcrafted piece during transit. Every order undergoes a final quality check before it is packed — our pieces are made to arrive as beautiful as they left our studio.

Please notify us within 24 hours of receiving a damaged product, so we can promptly raise the issue with the shipping company. Contact us at orders@pataaree.com with your order number and photographs of the damage.

All Pataaree products undergo a rigorous quality check before dispatch, but if something has gone wrong in transit, we want to know immediately.

No, we do not offer Cash on Delivery at this time. We accept payment via Credit Card, Debit Card, and our secure payment gateway. If you have any difficulty completing payment, please write to us and we will help with alternative arrangements.

We accept Credit Card, Debit Card, and payment through our secure gateway. If your payment doesn't go through for any reason, please write to us at orders@pataaree.com and we will help with alternative modes of payment.

It's our pleasure to help you navigate the ceremonies and find the right products. Reach out to our dedicated product and sales expert at orders@pataaree.com or on WhatsApp. We're available Monday–Saturday, 10am–6pm IST.

Our pieces are crafted in limited quantities — and they do sell out quickly. If the piece you have your heart set on is unavailable, please sign up for a restock notification or write to us. We aim to fulfil made-to-order requests as swiftly as possible so your ceremony isn't kept waiting.

Because every Pataaree product is handcrafted and made-to-order, production begins as soon as your order is placed. For this reason, we are unable to accept cancellations once an order has been confirmed. We encourage you to review your order carefully before completing checkout.

If you have an urgent concern, please reach us at orders@pataaree.com within a few hours of placing your order — we will do our best to assist.

Our team is available Monday–Saturday, 10am–6pm IST.

We do not promote the reselling of Pataaree products. Every piece is crafted intentionally for the ceremony it is made for. For bulk order enquiries, please write to us at orders@pataaree.com.

All Pataaree products are handcrafted using premium materials including rich Banarasi fabric, exquisite brocades, gotta ribbons, phulkari, sequin fabric, exclusive printed floral silk, smooth velvet, and a variety of fine trims, embellishments and accessories.

Boxes are made of high-grade medium-density fibreboard (MDF); trousseau trunks are crafted from metal and aluminium. Every material is chosen to honour the ceremony it serves.

We photograph all products in standard lighting to represent colours as accurately as possible. However, due to the handcrafted and intricate nature of our work, there may be minor variations in colour, fabric tone, print, or embroidery compared to what you see on screen.

These are natural characteristics of handmade work, not defects, and are part of what makes each piece uniquely yours.

Yes — our beautiful studio in Chandigarh doubles as both our working atelier and a showcase space. You're welcome to visit:

  • Pataaree Studios Pvt Ltd
  • Plot No. 78, Ground Floor, Industrial Area, Phase 1
  • Chandigarh – 160002
  • Mon–Sat, 10am–6pm IST

Our pieces are heirlooms of love — with a little care, they will last beautifully for years:

  • Avoid contact with moisture, perfume, acetone, alcohol, or hairspray
  • If the piece gets wet, dry overnight in shade (never direct sunlight)
  • Store in the original packaging or a breathable cloth bag
  • Avoid prolonged exposure to harsh sunlight or humidity

Yes — customisation is at the heart of what we do. We can customise products according to your colour palette, ceremony requirements, monogramming needs, and more. For custom and bulk orders, write to us at orders@pataaree.com or visit our Made For You page.

Every Pataaree piece arrives beautifully packaged and is made with gifting in mind. From Shagun thalis to trousseau trunks, potli bags to sweet boxes — each piece carries the warmth and intention of a handcrafted blessing. We also offer personalised gifting sets for specific ceremonies. Explore Wedding Favours →

Each product is handmade at the Pataaree Studio and customised according to individual requests. Because production begins the moment your order is confirmed, we are unable to offer returns or refunds. We encourage all customers to review their selections carefully before completing an order.

Please notify us within 24 hours of receiving a damaged product. Email us at orders@pataaree.com with your order number and clear photographs of the damage so we can raise the issue with our shipping partner immediately.

Pataaree does not offer exchanges on any product under any condition. This is because every piece is handcrafted specifically to your order, making a like-for-like exchange impossible.

Minor colour variations between product photography and the physical piece are a natural characteristic of handcrafted and fabric-based products. Lighting, fabric dyes, and 2D imaging can result in slight tonal differences. Refunds are not offered on the basis of colour variation.

We recommend viewing our products on a calibrated screen and, if colour accuracy is critical, reaching out to our team before ordering. We're happy to help.

All customs fees, import duties, and applicable taxes for international shipments are the responsibility of the customer. These charges are determined by the customs authority of the destination country and must be paid before the package can be released for delivery. Pataaree Studios Pvt Ltd is not liable for any duty charges.

Shipments from India to the United States may be subject to a base duty tax plus an additional duty of up to 50% as per US Customs regulations (as of 2025–26). These charges are set by US Customs and are entirely outside our control.

  • Duties are based on the declared value of your shipment
  • Unpaid duties may cause your shipment to be held, returned, or disposed of by customs
  • Refunds or reshipments are not possible if duties are unpaid

We strongly encourage all US customers to account for these charges before placing an order.

We do not cover lost or stolen packages that have been confirmed as shipped. To ensure smooth delivery, please double-check that your full shipping address and contact details are accurate at the time of ordering. If a package appears to be lost, please contact us promptly and we will raise the issue with the courier.

Absolutely. Many of our NRI families place orders from abroad and ship directly to a family member's address in India ahead of the wedding. We're happy to coordinate. Please ensure the delivery address, name, and contact number are accurate to avoid any delay.

We ship to 25+ countries globally, including the USA, UK, Canada, Australia, UAE, Singapore, New Zealand, and more. If you're unsure whether we ship to your location, please reach out to us before placing your order. We try to serve every family, wherever they are calling home.

Visit our Made For You page to explore personalisation options, or write to us directly at orders@pataaree.com with your ceremony details, colour palette, quantities, and any specific requirements. Our team will guide you from brief to beautiful.

We recommend reaching out at least 4–6 weeks before your ceremony date for custom orders, to allow time for consultation, production, quality checks, and shipping (especially for international deliveries). The earlier, the better — our most bespoke customers plan 4–5 months ahead.

Yes — this is one of our most beloved services. Whether your colour palette is deep maroon and gold, soft pastels, or something entirely unexpected, our design team will work with you to create pieces that feel unmistakably yours. Share your wedding colours and we'll do the rest.

Yes, we take bulk orders for wedding favours, ceremony gifting, and bridal party sets. Each piece is handcrafted with the same care as a single order. Write to us at orders@pataaree.com with your requirements and expected quantities and we'll put together a proposal for you.

Couldn't find your answer?

Write to us and we'll respond within 48 hours. Mon–Sat, 10am–6pm IST.

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