Shipping
Do Pataaree ship all over India and internationally?
Barring a handful of locations where our logistics partners do not serve, we ship across anywhere in India, and globally.For further information, please read our Shipping Policy.
How long does Pataaree take for delivery in India?
Delivery time varies between 5-6 working days depending on your location within India. For further information please read our Shipping Policy.
How long does Pataaree for delivery in International?
Delivery takes minimum 8-10 working days depending on the delivery location. For further information please read our Shipping Policy.
What about customs and duties?
There are countries where customs fees, and/or other duties are levied when goods are imported in. The dues/charges are determined at the point of entry of the package and must be paid before one can receive it. In such cases, all applicable clearances fees and delays are the responsibility of the customer. For further information, please read our Shipping Policy.
Do Pataaree cover for lost or stolen packages?
No, we do not cover for any lost or stolen packages that have been confirmed shipped. For a smooth delivery experience, please ensure your full address and contact details are accurate.
My product was damaged in transit — can I get a replacement?
We do not offer any replacement. All Pataaree products/pieces are made of high quality material by experienced craftsman with meticulous attention to detail.These are handcrafted with love and undergo a rigorous quality control check before they are dispatched.
How is the shipping price calculated?
Shipping is charged and calculated on the basis of the volumetric weight of the parcel. You shall be notified on the same during check out. For more details, please refer to our Shipping Policy.
How do I track my order at Pataaree?
Once the product has been shipped from our end, you will receive an email with the tracking details of the order. For customized orders, we also share tracking details via Whatsapp.
Can I have Cash on Delivery option?
No, we do not offer the option of Cash on Delivery.
Our Products
What are the materials used?
All Pataaree products are handcrafted with high quality material including the rich banarsi fabric, exquisite brocades, gotta ribbons, phulkari, sequin fabric, exclusive printed floral silk fabric, smooth velvets and a variety of premium trims, embellishments and accessories.
The boxes are made of high grade medium density fibreboards while the trunks are made of metal and aluminium.We also customise products according to your colour palette and requirement. For further queries or bulk order, contact us at enquiry@pataaree.com
Are the products and colours same as shown in the image?
We ensure that our products are shot in standard light rendering colours truest and nearest to our products. However, due to the intricacy of work involved in our products there may be minor variations in the colour of the fabric, dyes, prints or embroideries of the product image you see on your screen and the actual product.
Do Pataaree customize your products?
Yes, we can customise the products according to your colour palette and requirements. For further queries or bulk orders, contact us at enquiry@pataaree.com
Are Pataaree into resale of your products?
We do not promote the reselling of our products.
How can I care for my pieces?
Our products/pieces are heirlooms of love and handcrafted with a lot of care and attention. It's natural for any product to lose a bit of its sheen, and get tarnished or slightly damaged over time. Nevertheless, don't hesitate to pamper them with a bit of TLC and maintenance now and then.
Follow these points, and add years to your product:
* Avoid contact with moisture, perfume, acetone, alcohol, or hairspray.
* If wet, dry overnight in shade.
* Avoid exposure to harsh sunlight for long duration.
Do Pataaree have a store?
Yes, we have a beautiful studio that operates as our working offices and store for product showcase. Visit us at: Pataaree Studios Pvt Ltd Plot no 78, Ground Floor, Industrial Area, Phase 1 Chandigarh - 160002
Placing an Order
Do Pataaree accept returns?
Each product is handmade at the Pataaree and is customised according to individual requests. For this reason, generally, we offer no return, no refunds.
What to do if I receive my order in a damaged condition?
In case you receive a damaged product or the product gets lost during transit, please raise it with us within 24 hours of receiving the damaged product or information of loss, so that we can immediately raise it with the shipping company. For more details, please refer to our Terms of Use policy.
How do I exchange my product?
Pataaree does not exchange any products, whatsoever, under any condition.
How do I contact customer service?
Customer service team are available between 10:00 AM to 6 PM IST. In case of any query you can write us at enquiry@pataaree.com
I need help deciding what to buy. Can I connect with someone from Pataaree?
It's our pleasure to assist/help you in picking the right product. Please feel free to connect with our dedicated product and sales expert at - enquiry@pataaree.com
Still have a query?
Still bubbling with questions and unable to find an answer to a query, then do email us at enquiry@pataaree.com and we will get back to you within the next 48 hours. You can also contact us at customer care on +91 8360306959 from Monday-Saturday (10am-6pm IST).
How can I pay for my order?
Credit or Debit – and pay through our payment gateway. If, for some reason, your payment doesn't go through, please write to us and we'll help with alternative modes of payment.
The piece I want is sold out. What now?
Our pieces are made in limited quantities. We sell out fast, but also aim to make them to order asap. If the piece you desire is sold out, please sign up and we'll be happy to inform your when it’s restocked.
