Legal · Privacy

Your privacy is
sacred to us.

We collect only what we need, use it only as described, and protect it as carefully as we craft every piece that leaves our studio.

IT Compliant

GDPR + IT Act compliant

5 Years

Data Retention

7 Rights

Your Rights

AES-256

Encryption

01 Overview

This Privacy Policy describes how Pataaree Studios Pvt Ltd collects, uses, and protects your personal data when you visit or purchase from pataaree.com.

By using our website, you agree to the terms of this policy. We reserve the right to update it periodically — we'll notify you of any material changes before they take effect. Your continued use of the site after changes means you've accepted the updated terms.

We are compliant with EU GDPR (2016/679) and the Indian Information Technology Act, 2000. Your privacy is not a checkbox for us — it is a commitment.

In plain language: We collect information to deliver your orders and improve your experience. We never sell your data. We store it securely and you can request access, deletion, or changes at any time.

02 What We Collect

We collect information you provide to us, and some data that is gathered automatically when you use our site.

Data Type	What's Included
Identity & Contact	Full name, date of birth, email address, phone number, billing & shipping address, username, password
Technical Data	Device type, OS, IP address, browser, pages visited, visit duration, URL, session data
Transaction Data	Purchases made or cancelled, payment method (processed via secure gateway — we don't store card details)
Communication Data	Emails, feedback, survey responses, comments, and queries submitted to us
Marketing Preferences	Whether you've opted in to receive offers, newsletters, or updates from us

How we collect it: Through your use of our website, registration, purchases, surveys, cookies, and from trusted third-party partners such as analytics providers (Google Analytics), payment gateways, and marketing partners.

You can opt out of Google Analytics data collection at any time via Google's opt-out tool. Cookie preferences can also be managed through your browser settings.

03 How We Use Your Data

We only process your data for lawful purposes. Here is what we use it for:

To fulfil and manage your orders and deliver the services you've requested
To customise your experience and provide personalised services
To communicate with you about your order, account, or our products
To send you marketing communications — only if you've opted in
To improve our website, products, and services through analytics
To comply with our legal obligations, including responding to regulatory or court requests
To resolve disputes, detect fraud, and maintain account security
To run competitions, surveys, and research where you've voluntarily participated

Aggregated, anonymised data (where your identity is removed) may be shared with research or analytics partners for macro-level analysis. This will never be traceable back to you individually.

04 Who We Share Your Data With

We do not sell your personal data. We share it only when necessary to deliver our services or comply with legal obligations:

Our internal team — for order fulfilment and customer support
Service providers — hosting, IT, payment processing, shipping and fulfilment partners, all bound by confidentiality agreements
Analytics & marketing partners — such as Google Analytics; only if you've consented to marketing communications
Legal authorities — courts, regulators, or government agencies if required by law
Business transfers — if Pataaree is acquired or merges with another business, your data may be transferred under the same privacy protections as set out here

All third parties we work with are obligated to handle your data under privacy protections equivalent to ours.

05 Storage & Security

Your data is stored with industry-recognised third-party servers that comply with international data privacy regulations. We apply the best available technological and operational safeguards to protect your information.

All passwords are stored in encrypted form
Payment information is processed via secure, PCI-compliant gateways — we do not store your card details
Our servers apply advanced data security measures during both storage and transmission

An honest note: No data transmitted over the internet can be guaranteed 100% secure. We use industry-standard measures, but we encourage you to keep your login credentials private and contact us immediately if you suspect any unauthorised access.

06 Data Transfer

Your personal data will be transferred to and stored on our hosting servers based in India. Our hosting infrastructure employs advanced security measures for storage and transmission.

The legal basis for this transfer is your explicit consent, given when you first use our services or provide your data. If you do not wish your data to be transferred to our Indian servers, we will unfortunately be unable to provide you with our services.

07 Your Rights

Under EU GDPR and applicable Indian data protection law, you have the following rights over your personal data:

Your Rights

🔒 Restrict Processing — Ask us to stop collecting or processing your data.

🔍 Access Your Data — Request a copy of the personal data we hold about you.

✏️ Amend Your Data — Request corrections or updates to your personal information.

🗑️ Delete Your Data — Request permanent deletion of your personal data.

📢 Opt Out of Marketing — Withdraw consent from marketing communications.

🤖 Object to Automation — Opt out of automated decision-making or profiling.

🚫 Restrict Disclosure — Request that we do not share your data with certain third parties.

To exercise any of these rights, please contact our Privacy Officer at rekha.thakur@pataaree.com. We will respond within one month of your request and may ask to verify your identity before proceeding.

08 Liability & Third-Party Links

Our website may contain links to third-party websites. Pataaree Studios is not responsible for the privacy practices or content of those external sites. Clicking on such links is at your own discretion.

Pataaree Studios Pvt Ltd is not liable for any losses arising from unauthorised use of your account or password.

Any intellectual property displayed on our website — including logos, graphics, images, and content — is owned by Pataaree Studios Pvt Ltd or respective third parties and is protected under applicable intellectual property laws.

If you believe your intellectual property has been infringed, write to us at orders@pataaree.com.

09 Questions & Contact

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us.

General Enquiries:
orders@pataaree.com

Privacy & Data Protection Officer:
Rekha Thakur
Plot No. 300, Industrial Area, Phase II, Chandigarh 160002
rekha.thakur@pataaree.com
+91 77173 47798
Operating hours: Monday–Saturday, 10am–6pm IST